FAQ
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  • Are you a manufacturer or a trading company?

    We are a professional manufacturer with nearly 40 years of experience in hot runner heaters, thermocouples, and RTDs. Our in-house production base and R&D team in Yueqing City, Zhejiang Province, China, allow us to maintain effective management of product quality, production processes, and costs, enabling us to provide competitive products to our clients.

  • How do you ensure your product quality?

    We operate a stringent quality management system with monitoring throughout the entire production process, from raw materials to finished goods. Our facility is ISO 9001 certified, and our products are designed to comply with international standards such as CE and RoHS. Relevant certifications are available for your review.

  • Can we visit your factory?

    Of course! We warmly welcome potential customers and partners to visit our factory for on-site inspections. Please make an appointment with us in advance so that we can arrange professional reception personnel and technical explanations for you.

  • Do you offer custom-made products according to our requirements?

    Yes, definitely. OEM and ODM services are one of our core competencies. Please provide us with your detailed specifications, drawings, or samples. Our engineering team will evaluate them and provide you with a professional solution and quotation.

  • What is your Minimum Order Quantity (MOQ)?

    For standard products, our MOQ is typically 10 units. For customized orders, the MOQ depends on the specific processes and requirements. Please contact us to discuss your needs, and we will try our best to accommodate them.

  • Do you provide free samples?

    Samples are available, but they require a sample fee and shipping cost. The sample fee will be refunded or deducted from your first formal order amount. We are confident that the quality of our samples will convince you.

  • Is the price inclusive of all charges?

    The reference prices on our website are typically the unit price under FOB terms. The final quotation will be based on your order quantity, packaging requirements, destination, and chosen trade terms. We will provide you with a clear and detailed proforma invoice (PI).

  • What payment methods do you accept?

    We mainly accept T/T (Bank Transfer). Specific terms will be clarified in the proforma invoice and contract.

  • What is your lead time?

    For in-stock items, we can ship within 7 days. For customized orders, the typical production lead time is 15-30 days. The exact lead time depends on the order quantity and product complexity. We will confirm the exact delivery date with you before order confirmation.

  • Can you handle the shipping and customs clearance?

    We can offer DAP terms. After completing export customs clearance, we arrange door-to-door international shipment for you through our reliable cooperating freight forwarders or couriers, including DHL, FedEx, and UPS.

  • What is your warranty policy?

    We provide a 6-month warranty for all our products. During the warranty period, any quality issues caused by raw materials or workmanship will be repaired or replaced free of charge. We are committed to providing you with long-term technical support.

  • Do you provide operation training or installation guidance?

    Yes. We can provide detailed user manuals, installation videos, and online technical guidance.